Clearmooringlane

Overview

Clearmooringlane cares about privacy and protecting personal data. This policy explains what personal information we collect from visitors, clients and stakeholders, why we use it, how long we retain it and the rights you have. We process data to provide services, respond to enquiries, manage engagements and comply with legal obligations. Where personal data is required to fulfil our contractual commitments, we will make that clear and seek your consent where appropriate. We aim to be transparent and keep processing minimal, only collecting what is necessary to deliver value, coordinate stakeholder communications and operate the site. If you have questions about how your personal data is handled, contact our data controller using the details below. For clarity, this policy covers website visitors, prospective clients, message owners and individuals named in stakeholder mappings. It does not alter any contract terms you may have with Clearmooringlane; those agreements remain the primary reference for engagements involving client data.

Information we collect

We collect personal information you provide directly and limited information collected automatically. Direct information includes names, business contact details, job title, organisation, phone number and email when you contact us, request proposals, or subscribe to our insights. For consultancy engagements we may record stakeholder names, roles and communication preferences as part of a stakeholder map. Automatic information includes technical data such as IP addresses, browser type and device details used while visiting our site, and cookie identifiers. We use cookies and analytics to understand traffic patterns, improve site performance and personalise user experience. We do not sell personal data. When we process sensitive information, such as special categories of personal data, we will only do so with explicit consent or where a legal basis exists. Where client engagements require handling of additional personal or regulated data, processing responsibilities and protections are set out in the client contract and relevant data processing addenda. Where third-party platforms are used to host or analyse data, we apply appropriate contracts and safeguards to protect data subjects' rights and security.

How we use and share information

We use personal information to respond to enquiries, propose and deliver services, schedule meetings, send newsletters when consented, and for administrative and legal purposes. Data used for stakeholder mapping supports communication planning and targeted outreach as agreed with our client. We may share personal information with trusted service providers who act on our behalf, such as hosting providers, analytics services and email platforms. Those providers process data under our instructions and are contractually bound to appropriate security and confidentiality standards. We may disclose personal information if required by law, to protect our rights, or to respond to lawful requests of public authorities. Any sharing outside the UK or European Economic Area is conducted with safeguards such as standard contractual clauses or where adequate protection exists. We limit access to personal information internally to team members who need it to perform their role and provide guidance and training to maintain confidentiality and data protection standards. Personal data used for marketing or newsletters is only sent where consent has been obtained and recipients can unsubscribe easily in every communication.

Cookies and tracking

Our website uses cookies and similar technologies to support essential functions, enhance usability and provide analytics. Essential cookies enable basic site features and cannot be switched off if you wish to use the site. Optional cookies provide analytics and improve how the site performs and is presented. We use a minimal analytics configuration to aggregate visitor data and measure site performance. When you first visit the site a small, non-intrusive cookie banner is displayed so you can accept or reject optional cookies. Your choice is stored in your browser and respected on subsequent visits. You may change cookie choices at any time by clearing your browser cookies or using browser privacy settings. Third-party services used for analytics or content optimisation may set their own cookies; those services are chosen to respect privacy and only collect non-identifying metrics unless you have explicitly subscribed to our communications. If you wish to learn more about cookies and manage preferences across sites, please consult your browser settings or a reliable privacy guide for further steps and controls.

Data retention and security

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, meet contractual obligations or comply with legal retention requirements. For example, enquiry and contact records are typically retained for up to three years unless a longer retention is justified by an ongoing project or legal requirement. Where we retain stakeholder mapping records as part of a client engagement, retention terms are defined in the engagement agreement. We implement appropriate technical and organisational measures to protect data against unauthorised access, loss or misuse, including access controls, encryption where appropriate, secure hosting and regular security reviews. We review our security practices periodically and require third-party processors to maintain commensurate protections. While we take reasonable steps to protect your data, no internet transmission or storage can be guaranteed to be 100 percent secure. If a data incident affects your information, we will take prompt steps to contain and remediate the issue and notify affected individuals and regulators when required by law.

Your rights and choices

Depending on your location and applicable law, you may have rights including access, correction, restriction of processing, objection to processing, portability and deletion of your personal data. Where processing relies on consent, you can withdraw consent at any time without affecting processing based on prior consent. To exercise any rights or raise a concern, contact our data controller using the contact details below. We will verify requests to protect individuals' privacy and respond within applicable legal timeframes. If you are in the European Economic Area, you may also lodge a complaint with your local supervisory authority if you believe your rights have been violated. For marketing communications, an unsubscribe link is provided in each message. For cookies, you can change choices through your browser settings or by clearing site cookies. Requests that conflict with legal obligations or contractual requirements may be subject to limits; where that is the case we will explain the reasons for any refusal or limitation.

Contact and data controller

Clearmooringlane Ltd. is the data controller for information processed as part of our services and website interactions. Contact us for privacy enquiries or to exercise your rights at:

We may update this policy from time to time. The date of the last update is recorded on the top of this page. Where changes materially affect processing, we will provide a notice on the site or directly to individuals when feasible.