Clearmooringlane

Use of services and content

Clearmooringlane provides advisory and communications services, including stakeholder mapping, message design, cadence planning and reporting design. Deliverables may include templates, playbooks and dashboard wireframes. We supply advice and materials based on information provided by clients and best practice; clients remain responsible for decisions and implementation. When we create stakeholder maps or message matrices, those outputs reflect the inputs and context shared by the client, and the client accepts responsibility for accuracy of provided data. All intellectual property rights in Clearmooringlane’s pre-existing methodologies, templates and materials remain with Clearmooringlane. Where bespoke materials are created for a client and the engagement contract specifies assignment, rights will transfer as set out in that contract. Site content, blog posts and downloadable guidance are provided for general informational purposes and do not constitute legal, regulatory or professional advice tailored to your situation. Before relying on any guidance, consider whether it is appropriate for your specific program and seek professional advice where necessary.

Limitation of liability and disclaimers

To the fullest extent permitted by law, Clearmooringlane limits its liability in relation to the site and services. We do not guarantee outcomes such as reduced escalations or improved governance; our role is advisory and based on agreed deliverables. Except where prohibited by law, Clearmooringlane’s total aggregate liability for any claims arising from or in connection with these terms or any engagement will be limited to the fees paid to Clearmooringlane for the relevant engagement or to a capped amount stated in the applicable contract. We exclude indirect, incidental, consequential and punitive damages. Where we provide templates, sample messages or diagnostics, these are intended as practical aids; implementation and operational outcomes depend on client execution and local conditions. Nothing in these terms excludes liability for death or personal injury resulting from our negligence or any other liability that cannot legally be limited. Where you engage us through a written contract, specific liability, indemnity and insurance provisions in that contract will take precedence and govern the relationship between the parties.

Privacy, data and confidentiality

We handle personal information in accordance with our Privacy Policy available at /privacy/. During consultancy engagements we may process stakeholder names, roles and contact details as necessary to plan communication. We treat client confidential information with care and use it only to deliver the contracted services. Where processing of personal data is required, we will act as controller or processor as set out in the engagement contract and applicable data protection laws. Clients should avoid sending highly sensitive personal data through email or site forms unless agreed and secured. We use reasonable technical and organisational measures to protect confidential information, but clients remain responsible for ensuring appropriate internal controls and for redacting or excluding data that they determine should not be shared. If Clearmooringlane is required to disclose confidential information by law or regulatory process, we will seek to notify affected clients unless legally prohibited from doing so.

Fees, payment and cancellations

Engagements are governed by a written scope and fee schedule. Payment terms, milestones and any expenses are set out in the engagement letter. If no separate contract exists, Clearmooringlane’s invoices are payable within the period specified on the invoice. Late payment may incur interest at the statutory rate. Cancellation or rescheduling of workshops or coaching sessions should be agreed in advance; fees for cancelled or rescheduled work may apply as set out in the engagement contract. For clarity, no work begins until a mutually agreed scope and fee structure is accepted in writing. Where we supply ongoing retainer services, termination provisions in the retainer agreement apply. If you have billing queries, contact [email protected] and we will respond promptly to resolve any issues.

Governing law and disputes

These Terms and any contractual engagement with Clearmooringlane Ltd. are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales, unless otherwise agreed in a signed contract. If a dispute arises, the parties will use reasonable endeavours to resolve it amicably through discussion and escalation to senior representatives before commencing legal proceedings. In many cases, sensible mediation or facilitated discussion will be a faster, lower-cost route to resolution; the parties agree to consider such options in good faith where appropriate. Nothing in this section prevents either party from seeking interim injunctive relief or other urgent relief where necessary to protect rights or limit harm prior to final resolution.

Contact for terms and legal queries

For questions about these Terms of Service, contractual arrangements or legal enquiries, contact: